Utilize your extensive knowledge of forwarding and the market to provide frontline support to customers, ensuring satisfaction with our products, services, and functionalities. ■ Promote customer engagement, satisfaction, retention, and reactivation. ■ Establish and strengthen business relationships with customers to secure customer satisfaction. ■ Respond to customer inquiries and prepare quotes. ■ Support customer onboarding according to work instructions. ■ Coordinate problem-solving measures based on daily business developments in collaboration with finance and revenue care centers. ■ Document, resolve, analyze feedback, and identify root causes. ■ Prepare, review, and improve customer reports.
The above information is a public job ad. This job ad is neither an offer nor a contract.
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