Bilingual Customer Service Representative (Remote)

2024-12-28

As a Bilingual Customer Service Representative, you will provide reactive support to our clients. This remote role requires you to be available for meetings during our standard business hours (10am - 7pm JST). Responsibilities: - Respond quickly to inbound tickets. - Offer friendly, accurate service to clients via phone and email. - Create and maintain client accounts, logging interactions and processing requests. - Assist in finding substitute tutors when needed. - Ensure a seamless experience when adjusting a client’s schedule or tutor arrangements. - Monitor all communication channels for client requests. - Organize a high volume of calls, emails, and internal messages daily. - Resolve client issues and determine when to escalate matters. - Follow internal communication procedures and policies. - Conduct outreach to clients to verify information and inform them of new offerings. - Compile customer satisfaction reports. - Assist in additional projects as needed.

Language Requirements

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