L2 SD Team Leader

We are looking for an experienced L2 SD Team Leader who is fluent in both English and Japanese to join our team. The successful candidate will be responsible for leading a team of L2 support engineers to provide technical support to our customers. Responsibilities: 1. Manage a team of L2 support engineers to ensure that technical issues are resolved in a timely and efficient manner. 2. Monitor team performance and provide coaching and feedback to team members. 3. Ensure that team members are following established processes and procedures. 4. Collaborate with other teams to resolve complex technical issues. 5. Act as a point of escalation for customer issues that cannot be resolved by the L2 support engineers. 6. Develop and maintain relationships with key customers. Provide regular reports on team performance to senior management. Company Info About Us / アマリスについて Amaris is an independent technology consulting firm providing guidance and solutions to businesses. It gathers more than 6,000 people across 5 continents and more than 60 countries. Amaris is an independent technology consulting firm providing guidance and solutions to businesses. It gathers more than 6,000 people across 5 continents and more than 60 countries. With more than 1,000 clients across the globe, we have been rolling out solutions in major projects for over a decade. Our experts engage across all sectors ranging from financial services and transportation to healthcare and technology. Why Us? / Amarisを選ぶ理由 • Be part of an international, multicultural environment of 6000 talented people over 60 countries and 5 continents. • Join a fast-growing global group with a turnover of €565M and over 1,000 clients across the world. • Explore opportunities to grow quickly with a tailor-made career path. • Take advantage of over 500 training courses in our ACADEMY catalog. • Get the opportunity to support nonprofit organizations thanks to our Foundation initiatives and volunteering platform OneSmallStep. • Depending on your performance and eligibility criteria, you can benefit from international mobility opportunities and progress your career worldwide, and/or experience other departments and sectors. • Unlock your full potential, both professionally and personally. Measures against passive smoking No smoking indoors allowed. Designated smoking area.

Language Requirements

The above information is a public job ad. This job ad is neither an offer nor a contract.