You will be responsible for formulating and executing strategies to enhance operational efficiency while maintaining customer experience in the CtoC area of Merpay. Specifically, you will set and promote quarterly team goals and KPIs, participate in and facilitate meetings with internal and external parties, manage and supervise a team of over 10 members in terms of productivity, quality, and attendance, manage the performance of outsourced partners, identify and improve operational challenges by immersing yourself in operational fields, and manage and promote projects related to operations. Company Info: Mercari's app 'Merchari' is for planning, development, and operation. The payment service 'Merpay', which creates trust and a smooth society, is also for planning, development, and operation. Number of employees: 2184.
The above information is a public job ad. This job ad is neither an offer nor a contract.
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