Due to the establishment and reorganization of the Customer Success department, we are looking for staff to manage portfolio operations. Team Structure: 12 members, Supervisor: Foreign nationality (fluent in Japanese). Responsibilities include assessing risks related to contract extensions and changes for existing customers according to company policies, making decisions on buyouts after contracts based on company policies, providing initial service support, resolving issues, and conveying recommendations. Communication with customers will be in Japanese, while interactions with overseas related departments will be in English. Caterpillar has been leading the construction machinery industry for over 90 years, and Caterpillar Finance was established to provide excellent financial services. In Japan, it offers various financial service solutions, including loans, leases, extended warranties, and commercial accounts. Smoking is prohibited within the facility, and a smoking area is available.
The above information is a public job ad. This job ad is neither an offer nor a contract.
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